Features: guest page, request list and console

The guest page

What opens when a guest scans a code: in their room, at their table, by their pitch. Their phone's browser is all it needs.

Breakfast on the guest page: day chips, time slots from 07:30 to 10:00, a number of people and a choice between the garden room and your room. — Every question starts on an answer.

Good to know on the guest page: the wifi network and password with a copy button, check-in and check-out times, breakfast hours, reception's number, the address and parking. — Wifi, times, numbers and the way here.

A code for every place: Every room, pitch, table or meeting room has its own code, so every request says where it came from. Guests need no app, account or password.
On a tablet in the room, too: Every place has a link as well as a code. Put it on a tablet in the room or on a table, saved to the home screen, or link to it from your in-room TV or intranet page.
Big tiles, or a list: Up to ten things show as tiles; a longer list, like twenty drinks, shows as rows. Bellbee decides, so there's no setting.
Questions that answer themselves: Which day, what time, how many, which one. Every question starts on a sensible answer, so most guests only tap Send.
Room for a note: Every request ends with "Anything we should know?", for the guest who needs the cot by six.
Good to know: The wifi with a copy button, check-in and check-out, breakfast hours, a number to tap and call, and your address in maps.
Where their request stands: Sent, On its way or Done, for two days, on the device they asked from. The next guest in the room sees none of it.
A link for before they arrive: Put the page's own link in your booking email. Guests say where they're staying, so they can book a taxi from the station before check-in.
Your time, not theirs: Today means your today, and breakfast times that have passed are gone, even if their phone is still on home time.

Your own look

Guest pages can carry your logo, your colors and your typeface. It is the one screen your guests see, so it can look like you. One look covers every page you have, and the console keeps its own.

Grand, with a logo in place of the name.

The same guest page in white, with a blue app badge above the name, a plain sans-serif and pale blue tiles. — Plain, with a badge above the name.

The same guest page on sand-colored paper, with a round coral emblem above the name, a rounded typeface and white tiles. — Soft, and a loud coral.

Pick a color and the guest page beside it changes as you type.

Your logo: It sits above the name of the page, at the size you choose. If your logo already says your name, switch the name off and it stands on its own.
Four colors: The accent, the background, the tiles and the text, used exactly as you pick them. Pick one, pick all four, or pick none and keep ours.
Four typefaces: Stationery, Grand, Plain or Soft. Each one is a heading face and a text face that were chosen to go together, so you pick a voice and not a font list.
Light and dark: Fill in a second set of colors for guests whose phone is dark, keep your light ones day and night, or switch dark off altogether.

The request list

Where your team sees what guests asked for, takes it, and marks it done. On the desk tablet, a phone or a laptop.

The request list on a phone: a taxi from the lobby for room 4, towels for room 3 and towels for room 4, each with an I'll do it button.

I'll do it: One tap says you're on it, so two people don't both walk to room 12 with towels. Anyone can mark a request done.
A chime for every request: New requests play a sound. Keep it on at the desk and mute it on the phone in your pocket.
How long it has waited: Every request shows its age, and turns orange when it has waited too long.
Four ways to look at it: A list, a grid, columns or a table. Everyone picks their own, and it follows them to another device.
Groups: Kitchen, Housekeeping, Maintenance. People see their own group's requests first, and the rest with a tap.
New, On it, Done: Three states and no more. Nothing to approve, assign or reopen.
On any phone: It's a web page, so there is nothing to install. Add it to the home screen and it opens like an app.

The console

Where you set up what guests can ask for, add your rooms and team, and see how it's going.

The guest page editor: categories for cleaning and food and drink with their items and questions, who handles each, and the page's own code and link.

The hotel template: cleaning, towels and bedding, breakfast, something not working, arrival and departure, and getting around, every item ticked, with a button to add 22 items. — Start from a template and untick what you don't offer.

Add places, numbered rooms: Room 101 to 112 and Room 201 to 212, with a button to add 24 places. — Two floors of rooms in one go.

Your own menu: Anything you offer, with an icon, a line of text and the questions it needs. Or start from a template for a hotel, B&B, holiday home, campsite or wellness hotel.
Four kinds of question: A choice, a day and time, a number, or a line of text. You see what guests will see while you type.
Your menu in their language: Add a language and AI translates your whole menu in one click. Change any word you like. Guests read the menu in their own language.
Places in bulk: Room 101 to 112, Pitch 1 to 40 or Table 1 to 20 in one go, or every place from a spreadsheet. Print the codes on one sheet.
Places that ask one thing: A code in a shared space asks one thing on every request: the lobby asks for a room number, the breakfast room for a table.
More than one guest page: Two lodges with a different wifi and a different menu? Give each its own page.
Your team: Invite people by email. Staff take requests; admins also run the console. Someone who leaves is switched off, and their name stays on what they did.
The overview: What's open, this week against last, how fast requests are picked up, and what guests ask for most.
Reports: Every request ever sent, by date, place, group or person, and out to a spreadsheet in one click.

Reports: every request with when it was sent, the place, what was asked, who picked it up and its status, filtered by place, group, person and dates, with Export CSV.

Integrations

Already use Verkla or Plezo? Connect it in the console, at no extra cost. If you don't, nothing here changes.

Verkla

Checklists for cleaning and maintenance, ticked off and photographed on a phone. verkla.app

A request becomes a checklist: Give an item a Verkla checklist, like the changeover for Clean my room. Asking for it hands the checklist out in Verkla, with the place and what the guest asked for.
One thing to close: The request is On it when somebody starts the checklist and Done when they hand it in. Marking it done in Bellbee still works.
Nothing new for guests: They see where their request stands, the same as always.

Plezo

Surveys for NPS, CSAT, star ratings and thumbs up, and the reasons behind each score. plezo.app

How the stay is going: A question at the bottom of the guest page, like "How is your stay?". One tap answers it.
How a request went: Once a request is done, the guest can rate it right where they saw it arrive.
Answers by item: Scores land in Plezo per guest page and per item, so the taxi and the room clean each get their own. Plezo never learns who the guest is.

Three screens, and nothing to learn.